1. Service Description

Guidance service is available for elderly or physically challenged passengers who are unfamiliar with airport environments or unfamiliar with the boarding process. To ensure a smooth journey, we provide necessary guidance and assistance services free of charge for elderly or physically challenged passengers.This service can be reserved through Air China app, Air China hotline, Air China ticketing offices, and our authorized airline sales agents.

2. Applicable Routes

(1) Domestic Routes: Applicable to flights between Beijing Capital International Airport, Chengdu Tianfu/Shuangliu International Airport, Hangzhou Xiaoshan International Airport, Chongqing Jiangbei International Airport, Tianjin Binhai International Airport, Wuhan Tianhe International Airport, Wenzhou Longwan International Airport, Hohhot Baita International Airport, and Shenzhen Bao'an International Airport.

(2) International Routes: Only applicable to North American routes operated by Air China, including direct and stopover flights.

3. Application Deadline

16:00 (local time) on the day prior to the flight's estimated departure time.

4. Service Restrictions

(1) Domestic routes: This service only applies to passengers with left/right leg disabilities or other physical disabilities who do not require a wheelchair service, or passengers aged 60 and above (including on their birthday) who are unfamiliar with the airport or boarding procedures. The total number of passengers and their companions does not exceed five. Services for passengers of outbound flights start at the check-in counter and end at the cabin door, and services for passengers of inbound flights start at the cabin door and end at a place in the terminal designated by the passenger.

(2) North America routes: This service only applies to passengers with left/right leg disabilities or other physical disabilities who do not require a wheelchair service, or injured/ill passengers with physical injuries or mobility impairments. Services for passengers of outbound flights start at the check-in counter and end at the cabin door, and services for passengers of inbound flights start at the cabin door and end at a place in the terminal designated by the passenger.

(3) If the provision of guidance services is not possible due to legal or governmental requirements, it will be carried out in accordance with the legal or governmental requirements. Please note that this service is not provided on a one-on-one basis.

(4) In order to provide better service, there may be certain limitations on the number of special service requests accepted for each flight. Please refer to the actual service application situation.

5. Voluntary Changes and Cancellations

(1) If you need to cancel the service, you can do so through the original channel of application, Air China ticketing offices, or authorized sales agents.

(2) If you need to change the flight and service, you should cancel the service first and then reapply.

6. Check-in Registration Tips

Passengers who have completed the guidance service should arrive at the check-in counter at least 120 minutes before the estimated departure time of the flight.