I. Service Description

We offer a free wheelchair boarding service for passengers whose mobility impairment means that while they are able to move to their seat in the cabin unaided, they are unable to board/disembark the aircraft.

II. Scope of application

1. Applicable to point-to-point flights (including stopover flights) operated by Air China.

2. Applicable to domestic, international and regional connecting flights operated by Air China and meet the following requirements:

(a) The choice of connecting flights must meet the requirements of connecting time.

(b) Connecting flights with connecting time within 24 hours (inclusive) on the same day.

(c) Connecting flights with overnight layover time of more than 2.5 hours (inclusive) but not exceeding 5 hours.

(d) Must transit at the same airport (including different terminals of the same airport).

(e) Domestic continuation flights cannot choose the last flight of the day (except for cases where there is only one flight on the same day).

III. Application Deadline

Not later than 16:00 on the day before the departure airport's flight departure time (inclusive).

IV. Check-in reminder

Passengers that have requested ground wheelchair service are required to arrive at the airport check-in counter 120minutes before the flight's scheduled departure.

V. Service Restrictions

To ensure your safety and comfort and that of any accompanying personnel and baggage, your wheelchair is reserved for use by you alone. Please do not carry infants/children or any baggage that would exceed the baggage restrictions of your fare class when using the wheelchair. When transporting a passenger via wheelchair, accompanying personnel cannot supervise children or baggage. Thank you for your understanding. Any baggage that exceeds the restrictions for unchecked baggage in your fare class must be checked.

VI. Special reminder: carriage of injured or sick passengers

1. For their health and safety and that of other passengers and crew members, injured or sick passengers should consult a doctor before planning a trip. The following injured or sick passengers are required to provide a true and valid medical certificate that clearly states "fit to fly" issued within 10 days of departure and signed or stamped by a doctor:

(a) Passengers who require medical care or use of medical equipment to maintain a suitable condition for air travel throughout the flight (e.g. passengers on stretchers, or passengers who need to use a portable oxygen concentrator (POC) throughout the flight)

(b) Passengers suffering from or suspected to be suffering from a serious infectious disease that does not warrant quarantine measures

(c) Passengers restricted from transportation due to recent surgery (not applicable to passengers on U.S. routes)

Even if you provide a certificate, we reserve the right to decide whether to let you travel at check-in based on your physical condition and the actual flight operation.

VII. Changes and Cancellation of Service

If you need to change your flight and service booking, you should cancel the previous service booking before making another.