Passengers with hearing and speech impairment are divided into passengers with a hearing impairment and passengers with a speech impairment.
—Passengers with a hearing impairment are those who, due to various causes, have permanent hearing impairments of varying degrees in both ears and cannot hear or clearly hear surrounding environmental sounds and speech sounds, thereby affecting their daily lifestyle and social participation.
—A speech impairment refers to speech disorders of varying degrees caused by various reasons, which remain uncured after more than one year of treatment or have a course exceeding two years, making normal verbal communication impossible or difficult, thereby affecting daily lifestyle and social participation (an impairment is not determined for children under 3 years old).
In order to ensure a smooth trip for each passenger, Air China offers free guidance and assistance for passengers with a hearing impairment who are traveling alone. This service can be booked through the Air China website, Air China app, Air China hotline, Air China ticket sales office or sales agents.
2. Applicable routes(1) Applicable to point-to-point direct flights (including stopover flights) or connecting flights operated by Air China and bearing Air China flight numbers.
(2) Applicable to all aircraft types operated by Air China.
3. Application DeadlineAt least 2 hours (including) before the estimated departure time of the flight.
4. Service Limitations(1) For safety reasons, hearing-impaired passengers under the age of 16 are not allowed to travel alone and must be accompanied by an adult who is at least 18 years old and has full legal capacity. Hearing-impaired passengers are also not allowed to sit in emergency exit seats.
(2) To provide better service, there may be certain limitations on the number of special service requests accepted for each flight. Please refer to the actual service application situation.
5. Voluntary Changes and Cancellations(1) If you need to cancel the service, you can do so through the original channel of application, Air China ticketing offices, or authorized sales agents.
(2) If you need to change the flight and service, you should cancel the service first and then reapply.
6. Check-in Registration TipsHearing-impaired passengers who have completed the necessary procedures should arrive at the check-in counter at least 120 minutes before the estimated departure time of the flight.
To ensure smooth travel for passengers, we provide necessary guidance and assistance services for visually or hearing-impaired passengers traveling alone. If you need to book this service, please request it through the 95361 hotline or any direct sales office of Shenzhen Airlines. On-site requests on the day of departure will be provided, subject to safety and operational requirements and within the basic transportation limits.
2. Scope of Application(1) Visually impaired passengers: Refers to passengers who are completely blind, have low vision, or suffer from eye diseases and lack full mobility.
(2) Hearing-impaired passengers: Refers to deaf passengers or those with severe hearing impairment who cannot hear or clearly hear their surroundings.
(3) Applicable to flights operated by Shenzhen Airlines on domestic routes (excluding Hong Kong, Macao, and Taiwan) for point-to-point (including stopover) flights.
3. Application DeadlineAt least 2 hours before flight departure (inclusive).
4. Voluntary Change and Cancellation of Service(1) To cancel the service, you may do so through the original application channel, the 95361 hotline, or any direct sales office of Shenzhen Airlines.
(2) To change the flight or service, you must cancel the original service and re-apply.
5. Friendly Reminders(1) Boarding Instructions
For safety reasons, blind or deaf passengers under the age of 16 must be accompanied by a passenger who is at least 18 years old (inclusive) and has full civil capacity.
(2)In-Flight Services
We will make every effort to facilitate passengers' travel. If needed, we will:
A.Assist with placing or retrieving carry-on items;
B.Assist with moving into or out of the seat;
C.Assist with meal preparation;
D.Assist with trips to the restroom.
Hearing-impaired passengers refer to those who are deaf or have severe hearing impairments. To ensure a smooth journey, we provide free necessary guidance and assistance services for hearing-impaired passengers traveling alone.
2. Applicable RoutesApplicable to point-to-point direct flights (including stopover flights) or connecting flights actually operated by Shandong Airlines.
Applicable to all aircraft types actually operated by Shandong Airlines.
3. Application DeadlineAt least 2 hours (inclusive) before the scheduled departure time of the flight.
4. Service LimitationsFor safety reasons, hearing-impaired passengers under the age of 16 are not allowed to travel alone and must be accompanied by an adult aged 18 or older with full civil capacity. Hearing-impaired passengers are also not permitted to sit in emergency exit seats.
To provide better service, there may be limitations on the number of special service requests accepted per flight. Please refer to the actual service application status.
5. Voluntary Changes and CancellationsIf you need to cancel the service, you can do so through the original application channel, Shandong Airlines' direct sales outlets, or authorized sales agents.
If you need to change the flight and service, you must cancel the service first and then re-apply.
6. Check-in ReminderHearing-impaired passengers must arrive at the check-in counter to complete check-in procedures at least 120 minutes before the scheduled departure time of the flight.