The first-time passenger service is available for first-time flyers or passengers who are departing from a city for the first time and are unfamiliar with the airport environment. To ensure you have a smooth trip, we offer a free guidance service to first-time passengers at designated check-in counters in departure airports. This service can be booked through the Air China website or the Air China app.

Applies to Air China-operated domestic flights departing from the following cities.

2 hours (inclusive) before the scheduled flight departure time.

If you need to change your flight or service booking, you should cancel the previous service booking before making another.

Passengers with a first-time passenger service booking must arrive at the airport's first-time passenger check-in counter for check-in no later than 120 minutes before the scheduled flight departure time.